Welcome to Cahlah. By accessing, browsing, or making a purchase through our website, you agree to be bound by the following Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein. These terms govern your use of the Cahlah website and the services and products we offer.
We kindly ask that you read these Terms and Conditions carefully before proceeding with any purchases or interactions on our site. By continuing to use this website, you acknowledge that you understand, accept, and agree to comply with all terms outlined below. If you do not agree with any part of these terms, you should not use our website or place an order.
Cahlah reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically for any changes. Your continued use of the website after any updates will constitute acceptance of those changes.
Product Information
We make every effort to display product details, images, and descriptions as accurately as possible. However, colours and textures may vary slightly due to screen settings or lighting.
Pricing
All prices are listed in AUD and are inclusive of GST (where applicable). We reserve the right to update pricing and product availability at any time without notice.
Orders
All orders are subject to acceptance and availability. Once your order is placed, you’ll receive a confirmation email. Cahlah reserves the right to cancel any order for any reason, including stock availability or suspected fraud.
Shipping
We dispatch orders via Australia Post. Standard and Express delivery options are available at checkout. Delivery times are estimates and may vary depending on your location and external factors. For more information please visit: Delivery and Returns
Returns & Exchanges
Returns are accepted within 7 days of delivery for unused items in their original condition, including tags, dust bags, and packaging. We do not accept returns for change of mind. For more details, visit our Returns Policy.
Intellectual Property
All content on this website, including images, text, and logos, is the property of Cahlah and may not be used or reproduced without permission.
Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how your data is collected and used.
Liability
Cahlah is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Changes to Terms
We may update these terms at any time without prior notice. Continued use of the website means you accept any changes.
Payment Methods & Processing
At Cahlah, we accept a variety of secure payment options to make your shopping experience easy and flexible. These include Visa, MasterCard, Amex, Afterpay, Google Pay, and Apple Pay.
Orders will be processed and dispatched once full payment has been successfully authorised and debited from your account.
By placing an order with CAHLAH, you are entering into a purchase agreement and confirming your acceptance of the listed prices, product descriptions, and our Terms & Conditions.
Free Standard Shipping Terms & Conditions
We offer Free Standard Shipping on all Australian orders over $150.
This offer is valid only for orders shipped within Australia and applies automatically at checkout once the minimum spend is met. It cannot be applied to orders placed before the promotional period begins or after it ends. This offer is non-transferable and cannot be exchanged for cash or store credit.
Returns & Exchange Shipping
We understand that sometimes things don’t work out, but please note that we do not accept returns or exchanges for change of mind. However, you are welcome to return or exchange full-priced items, with sale items excluded. Please ensure the item is in its original, unused condition, with all tags attached and packaging intact.
Please note that return postage costs are the responsibility of the customer.
To get started, simply email us at shop@cahlah.com.au within 7 days of receiving your order. Be sure to include your order number or the name used at purchase. For any faulty items, please also attach a clear photo of the issue.
Once we’ve received your request, we’ll send you a step-by-step guide along with a return form to include in your parcel. Items must be returned within 7 days of receiving the return address to be eligible for a refund. Returns received outside of this window will be issued a store credit, valid for 2 months.
Exchanges
Send the item you’d like to exchange back to us (return postage is at your expense), and once we receive it in original condition, we’ll arrange the replacement to be sent out. A flat rate resending postage fee will apply, and we’ll provide payment details when your exchange is confirmed. To begin the process email us at: shop@cahlah.com.au
If there’s a price difference between the items, we’ll either refund the difference to your original payment method or provide store credit—just let us know what works best for you. Return shipping costs are the responsibility of the customer and will be deducted from your refund.
If your order was delivered in multiple packages, each one will have a separate return label, as postage is paid individually for each shipment.
