Delivery Partners & Timeframes
At Cahlah, we ship all orders using trusted delivery services - Australia Post. We’ll choose the most efficient option based on your location to ensure your order arrives as quickly as possible.
Standard post delivery times typically range from 2 to 7 business days within Australia, depending on your location.
Express Post delivery times typically range from 1 to 3 business days within Australia.
For more detailed delivery estimates and service updates, please visit:
Australia Post
Dispatching Information:
If your order is placed before 3 p.m. on a business day, we will dispatch it the same day.
For orders placed on the weekend, they will be dispatched on the next business day.
Returns
7-DAY RETURNS
Your satisfaction means everything to us at Cahlah- we want you to feel great about your purchase. but if it’s not quite right, you can easily book your return online within 7 days.
You’ll have a few options:
Exchange your item for something else
Return it for store credit
Request a refund to your original payment method
Please note: Return shipping costs are the responsibility of the customer.
If your order was delivered in multiple packages, each one will have a separate return label, as postage is paid individually for each shipment.
Exchange Policy
If you'd like to exchange an item, please note that postage costs for both the return and the delivery of the new item will be the responsibility of the customer.
If there is a difference in price between the original item and the new one, any additional payment will need to be covered by the customer.
Need to Return an Item?
If you need to request a return, please email us at shop@cahlah.com.au. Our team will respond within 24–48 hours.
You’ll receive a return form to complete, which will include uploading photos if your item is faulty or damaged.
To be eligible for a return, the product must be:
Unused
In its original condition
With all tags still attached
Returned with the original dust bag(s) and packaging
Return Processing:
Once we receive your returned item, your return will be processed within 7 days.
Please note:
We do not accept returns for change of mind.
FAQs
Most delayed parcels arrive within 5 business days after their expected delivery date.
If your delivery is taking longer than expected, please review the checklist below before submitting an enquiry.
Things to Check Before Contacting Us
Tracking Information
Track your item for the most up-to-date delivery status—it may already be on its way.
Notification Card or Message
Your parcel might be waiting at the Post Office. Check your letterbox, under your door, or your email/SMS for a collection notification.
Accepted by Someone Else
Someone at your home or workplace may have accepted the delivery on your behalf. If you’re in a large building, check with the front desk, building management, or mailroom.
Left in a Safe Place
Look around your property- your item may have been safely left under, behind, or inside something, or in your mailbox.
Address Confirmation
Verify the address details on your invoice to ensure there were no errors when the parcel was shipped.
Service Disruptions
Check domestic service updates for delays within Australia.
Public Holidays - Impact on Services and Trading Hours
Public holidays may affect Australia post services and trading hours. Please refer to the information below.
Retail Trading Hours
National Public Holidays
Most Post Offices will be closed. However, some locations—particularly larger outlets in major cities or shopping centres—may remain open.
State, Regional, or Local Public Holidays
Opening hours may vary depending on the holiday and local arrangements. Please check:
Notices displayed at your local Post Office
Local newspapers or community bulletins
Delivery Operations
National Public Holidays
There will be no deliveries on these days—including Express Post items.
State, Regional, or Local Public Holidays
Mail and parcel deliveries, including Express Post, will not operate in the affected areas.
For Express Post items, the next guaranteed delivery day will be the first business day after the public holiday, provided the item was posted before the cut-off on the previous business day.
Please plan ahead and allow extra time when sending or receiving items around public holidays.
List of National Public Holidays
New Year’s Day
Australia Day
Good Friday
Easter Monday
Anzac Day
Christmas Day
Boxing Day
State, Regional & Local Holidays
Additional public holidays (e.g., Labour Day, Queen’s Birthday) vary by state and territory. Check your local government or community sources for specific dates.
For more infor please visit Australia post link here
To help ensure your mail and parcels arrive without delay, always use the correct postcode. Australia post's postcode finder makes it quick and easy to search and verify postcodes for any suburb or location across Australia.
